Access Hair


All delivery times given by are estimates only and we cannot promise an exact date. We always aim to deliver within 1–5 working days from the date of any order which we accept but we cannot guarantee any firm delivery dates.

We shall aim to let you know if we expect that we are unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. In the event that multiple items are ordered, part deliveries may be made where stock is not available.

On delivery of the product, you may be required to sign for delivery. The goods must be inspected prior to signature for any obvious faults, defects or damage. You shall take care in unpacking parcels and using sharp utensils, so as to not damage the contents. Should you find that the items that have been received are faulty/incorrect you must contact us within 3 working days of receipt of goods.

You must ensure that you will be available for acceptance of the goods at the delivery address provided by you within reasonable time. Delivery or collection is delayed through your unreasonable refusal to accept delivery or if you do not (within 7–14 days of our first attempt to deliver the goods to you) accept delivery or collect the goods from the carrier, then we may (without affecting any other right or remedy available to us) no longer make the goods available for delivery or collection and notify you that we are immediately canceling the applicable agreement, in which case we will refund to you or your credit or debit card company as applicable any money already paid to us under the applicable agreement, less 10% in administration charges and the delivery fee (including for attempting to deliver and then returning the Product).

Please note that if you are not available for acceptance of the goods at the delivery address or pick up at your local post office within a reasonable time, your parcel will be returned to, the sender. If you would like your parcel dispatched again, we will require a delivery fee to be charged again to cover the costs of the extra delivery. Even if you received free delivery on your order, an extra delivery fee may be required for the extra delivery.

The shipping address for your order is shown in the checkout, my accounts and on your order confirmation and shipping confirmation emails. In the event that an incorrect address was entered, address changes can only be made until the order begins processing. will try but cannot guarantee to accommodate address change requests. takes no responsibility for orders shipped to an incorrect or invalid address and is not liable for any loss associated. shall under no circumstances be liable for special, incidental, or consequential damages including loss of profit or opportunity, even if it has been advised of the possibility of such damages; the maximum liability for all direct damages, if any, arising out of any action shall be limited to an amount not to exceed the purchase price of the product.

Customers have an option to purchase transit cover which will cover the replacement of parcels that have been lost or damaged in transit. In the event that a customer purchases transit cover and their parcel is lost or damaged in transit, will resend the goods ordered at no additional cost once we receive written confirmation by the postal or courier company that the parcel was undelivered. In the event a product in that order is limited in quantity, items that are no longer available will be refunded back to the customer.

In the event that a parcel is lost or damaged in transit, and the customer has not purchased transit cover, will not be liable for replacing or refunding the goods or the value of the goods. The customer assumes all risks regarding the possibility of problems that may arise in transit if they chose not to purchase transit cover.

Subject to any applicable Commonwealth or State legislation,’s liability for any such breach shall be limited, at its sole discretion, to any of the following:

  • Replacement of the goods or any part thereof;
  • Supply of equivalent goods or any part thereof;
  • Repair of the goods or any part thereof;
  • Payment of the cost of replacing the goods or acquiring equivalent goods or any part thereof;
  • The payment of the cost of having the goods or any part thereof repaired; or
  • Refund of the goods upon return.